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Tutoring Frequently Asked Questions
Our Tutors meet you where you are at! Common places to meet include the library, coffee shops, and other study areas (tutoring is not permitted at dorms or apartments). You're student will receive a text from their tutor confirming with exact meeting location.
No — every student earns points on their purchases, whether you're a member or not. Membership just means those points stack alongside your other benefits, like the Homework Hotline and priority scheduling.
Your points are applied automatically as a discount option at checkout — just choose to use them when booking your next session. Points must be redeemed by the student directly at checkout; any session charged automatically through your saved payment method will be billed at full price without points applied. Points stay active for 3 months from when you earn them, so it's worth checking your balance and redeeming before they expire.
Studying doesn't have to stop because you're struggling with a problem or have a question! With our 24/7 Homework Hotline, you can request help anytime. Just send a picture of your problem! (not applicable to quiz or test questions).
Each session, your tutor will write the work for every problem you solve together. These notes are uploaded as a PDF document you can access anytime in your Tutoring Account.
Chapter Breakdowns outline the important concepts for each Chapter. For Math classes, the Breakdowns include types of questions, formulas, and explanations. For concept based classes like Accounting & Economics, our Breakdowns include major concepts, explanations, and formulas.
Yes, students can cancel their membership if they've only received 1 tutoring session since they've activated member account. If a student has received more than 1 tutoring session, their membership is non-refundable & required to be completed for the UARK calendar semester.

Have Questions?
Reach out anytime — we’re here to help you succeed.
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